Staff & Roles
Understand how staff profiles, accounts, and permissions work in ShopDesk.
Staff Profiles vs. Accounts
A staff profile is a bookable resource — someone customers can schedule appointments with. A staff account is a login that lets the team member access the dashboard. On the Free plan, you get up to 3 staff profiles but only the owner can log in. On Pro, staff members can have their own accounts.
The Owner Role
Every business has one owner. The owner has full access to all settings, billing, and business management. The owner staff profile cannot be deactivated or deleted.
Working Hours
Each staff member has their own working hours that determine when they're available for bookings. When you add a new staff member, their hours are pre-filled from your business operating hours.
Staff Services
You can assign specific services to each staff member. If a staff member only provides certain services, uncheck the ones they don't offer. This keeps the booking page accurate for customers.
Deactivating Staff
If a staff member leaves or is no longer active, you can deactivate their profile. Deactivated staff don't appear on the booking page and can't receive new bookings. Their booking history is preserved.
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