For businesses / Spas
Booking software for spas
Service catalog, multi-treatment booking, gift cards, and customer feedback — built for small spas that want a calm, capable system without enterprise complexity.
Who this is for
Spa owners running 1–10 therapists offering massages, facials, body treatments, packages, and similar wellness services. Best fit if gift card sales matter to you, treatments run longer than typical appointments, or you want quiet customer feedback alongside optional Google review prompts.
Common pain points
Treatments are longer than typical appointments, so no-shows and last-minute cancellations cost more. Gift cards drive a real share of revenue — especially around holidays — but tracking issued vs. redeemed turns into a spreadsheet. Customers often ask about packages and combinations, which means more phone calls. Quiet feedback (good and bad) is hard to gather; loud reviews aren't.
How ShopDesk helps
Online booking with explicit service durations protects therapist time and surfaces conflicts before they happen. Gift cards are a first-class object — issued from the dashboard, shared by email or SMS, redeemed by scan, balance tracked automatically. Multi-treatment packages (e.g., massage + facial) can be booked in a single flow, so customers don't need to split a package across separate appointments. Private customer feedback collection lets quiet customers tell you what to improve, separate from public Google review prompts. Pro adds reminder emails and SMS to cut no-shows.
Key features
- Public booking page with service durations
- Gift cards with QR redemption (popular for spa gifts)
- Private customer feedback collection
- Optional Google review prompts
- Customer records and visit history
Example customer workflow
Customer opens your booking page → picks a treatment (e.g., 60-min Swedish) → picks a therapist or "any available" → picks a date and time → enters details → confirms. Optional feedback request after the visit, plus an optional Google review prompt for happy customers.
Free vs. Pro fit
Free covers 3 therapists and 150 bookings per month with gift cards and feedback. Pro adds reminders, advanced booking rules, and removes ShopDesk branding — common upgrade for spas around holidays when gift card volume goes up.
Frequently asked
- How are gift cards handled?
- Issued from the dashboard, shared by email or SMS, or printed with a QR code. Customers redeem in person — staff scans the QR and the balance updates automatically.
- Can I collect private feedback separate from Google reviews?
- Yes. Private feedback goes only to you. Google review prompts are a separate, optional step.
- Can therapists have different schedules?
- Yes. Each therapist sets their own bookable hours and services.
- Do customers see treatment durations before booking?
- Yes. Each service shows its duration on the booking page so the time slot is accurate.