Frequently Asked Questions

No. ShopDesk is built for small service businesses generally — salons, spas, nail salons, massage studios, beauty service providers, and similar appointment-based local businesses.

Many small businesses use their public ShopDesk booking page as their primary online presence. The booking page shows services, hours, and contact info, and lets customers book directly. If you need a multi-page custom website, ShopDesk works alongside one rather than replacing it.

Yes. Nail salons use ShopDesk for online booking, staff scheduling, customer management, and gift cards.

Yes. Spas use ShopDesk for service catalog management, multi-staff scheduling, customer notifications, and gift card sales.

A static website shows information; ShopDesk runs the booking flow end to end. Customers pick a service, choose a time, enter their details, and you get a notification. ShopDesk also tracks customers and staff over time.

A calendar app shows your time. ShopDesk gives customers a public booking page that respects your hours, services, and staff availability automatically, and also handles notifications, customer records, and gift cards.

Yes. Customers book directly from your public booking page by entering their name, phone, and selecting a service and time. No account required.

Yes. Free includes up to 3 staff profiles (bookable resources). Pro adds unlimited staff profiles and staff logins so each team member can manage their own schedule.

Yes. The dashboard, booking page, and customer notifications all support English and Simplified Chinese. Each business chooses which language customers see by default.

Yes. The Free plan includes 3 staff profiles, 150 bookings per month, 10 gift cards per month, 100 feedback QR codes (lifetime), and email confirmations. No credit card required to sign up.

Removing ShopDesk branding from the public booking page is a Pro feature.

Yes. Customers receive confirmation emails on every booking, and email reminders before appointments are included on every plan. Pro adds SMS reminders and custom reminder timing.

Yes. The AI Receptionist add-on answers calls when you are busy or closed, books appointments, takes messages, and forwards to a transfer number when needed. It is a separate add-on, not part of Free or Pro.

Click "Start 7-Day Trial" in your Settings. A credit card is required but you can cancel anytime during the trial period.

Yes. After your 7-day trial ends, you'll be billed monthly. You can cancel anytime from your billing portal.

Your account downgrades to the Free plan. All your existing data stays intact (staff, bookings, gift cards, QR codes). You just can't grow beyond the Free plan until you upgrade.

Never. Downgrade restricts future actions, never past work. Your staff profiles, booking history, gift cards, and QR codes all remain. Growth is frozen, not destroyed.

Run a real business! You get 3 staff profiles, 150 bookings/month, 10 gift cards/month, 100 feedback QR codes (lifetime), and full email confirmations. The core booking flow works end-to-end.

Staff profiles are bookable resources - the people customers can book appointments with. On Free, you can have up to 3 active staff profiles.

Staff profiles are bookable resources (anyone can create up to 3 on Free). Staff accounts are logins that let team members access the dashboard - this is a Pro feature.

Yes. Booking and gift card limits reset at the start of each calendar month. Feedback QR codes are a lifetime limit (codes created, not scans).

Pro covers the core booking and business-management features: unlimited staff profiles, staff accounts (logins), unlimited bookings, gift cards, and QR codes. Plus SMS reminders, custom reminder timing, advanced booking rules, and the option to remove ShopDesk branding. AI Receptionist is a separate add-on with its own subscription.

No. On Free, only the owner account can log in. Staff accounts (logins) are a Pro feature for team workflows.

Pro users get more control over booking behavior: buffer times, booking windows, and other scheduling customizations.

Yes. You can create and manage multiple businesses from a single account. Each business has its own plan and usage limits.

Contact us at support@shopdeskapp.com. We'll help you export your data and close your account.

Yes. All connections are encrypted. For details on how we handle data, see our Privacy Policy.